When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.
Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
For assistance, or to request an exchange, please contact us on +1 310 432 2500 or firstname.lastname@example.org.
Please note items received outside of the specified returns period will not be accepted.
Return your product
- Visit our website and access the “Track your Return” portal either by clicking on the dedicated link in the Customer Hub or if you have an account, clicking on the “Return your Order” button in your order history;
- Follow the return instructions provided in the portal and print the return label;
- Take your package an official Fedex drop off point or call us on +1 310 432 2500 to arrange pick up. www.fedex.com/en-us/shipping/dropbox.html
- Once the return will be processed by the warehouse, you will be automatically refunded on your original payment method.
You may return your item(s) to us using your own shipper if you wish. If you do, please return the item(s) within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them at our warehouse. Please send your return in the original box. In case of dispute, we also recommend you retain proof of sending.
Return your items to:
Stellae International Inc.
c/o VB Returns
333 Smith Street
victoriabeckham.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
We do not refund initial shipping charges for items returned, other than for faulty items. If you choose to return your items to us independently, return postage costs will not be refundable.
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider
Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty, for problems that occur as a result of production.
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.