Shipping & Returns

UK Shipping

To ship to the UK please visit our UK website at www.victoriabeckham.com  

US Shipping

We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below.

Free ground – 5 to 7 working days

Next day – order before 3pm EST - $25

General Delivery Info

All orders are delivered by DHL or UK Mail.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all victoriabeckham.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of its contents.

If you have any questions regarding shipping please contact us on (310) 432 2500 or email us on usclientservices@victoriabeckham.com.

International Shipping

Our international website ships internationally and offers checkout in multi-currency with local payment types.

For any questions, please contact usclientservices@victoriabeckham.com or +1 310 432 2500

Returns

US Returns

When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance, or to request an exchange, please contact us on +1 310 432 2500 or usclientservices@victoriabeckham.com.

Please note items received outside of the specified returns period will not be accepted.

Return your product

  • Enclose the order form, including the order number with the item(s) you wish to return in the original box.
  • Attach the pre-paid returns label provided to the outside of the box.
  • Take your package an official Fedex drop off point or call us on +1 310 432 2500 to arrange pick up.
  • www.fedex.com/en-us/shipping/dropbox.html

You may return your item(s) to us using your own shipper if you wish. If you do, please return the item(s) within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them at our warehouse. Please send your return in the original box. In case of dispute, we also recommend you retain proof of sending.

Return your items to:

vb online
Stellae International Inc.
c/o VB Returns
Ecommerce Dept.
333 Smith Street
Farmingdale
NY 11735

victoriabeckham.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. If you choose to return your items to us independently, return postage costs will not be refundable.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider

Leatherwear

Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

Eyewear

Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty, for problems that occur as a result of production.

Shoes

Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Collect in Store

 

We don't currently have any Victoria Beckham stores in the USA, and as such are unable to offer a collect in-store option.