We no longer include paper documentation with your order. To register your return, please follow the link below and enter your order number in our Returns Portal. Once in the Portal, use the drop-down menu to highlight your reason for returning and your returns label will then be generated and sent to you via email, ready to print.
Our policy allows 14 days to return any unworn garments or products.
We will offer store credit for returns that are received after this time, up to two months from the original purchase date. Please see point 3 for our full returns and refunds policy.
1. How to return online
1. If you have a Victoria Beckham account, make sure you’re signed in and select ‘Return Your Order’ in your Order History. If you do not have an account, please click here to be redirected to our Returns Portal.
2. Enter your order number and your email address.
3. Follow the instructions provided in the Returns Portal.
4. To return, you will need to find your nearest DHL drop off point and print off your returns label from your confirmation email.
2. How to return in store.
You are welcome to return or exchange any item(s) purchased at our 36 Dover Street, London store, provided they are returned within 14 days from the day of purchase and proof of purchase is shown. Please note items received outside of the specified returns period will not be accepted. Orders purchased online can also be returned into the Dover Street store. If you would like to exchange your online order, we can offer store credit.
All items must be returned in their original condition with all garment tags attached. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging that includes instructions, authenticity cards and dust bags should be included with your return.
A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.
3. Victoria Beckham Returns Policy
When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service. As part of our policy, we allow 14 days to return any unworn garments or products. If you choose to return in our Dover Store, we will offer store credit for returns that are received after this time, up to two months from the original purchase date. Please note items received outside of the specified returns period will not be accepted.
Items must be undamaged and returned in their original condition, in a sealed box, with all garment tags attached. Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return.
Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit. Item(s) must be returned from the original shipping country.
4. When to expect your refund.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We do not refund initial shipping charges, duties, taxes or tariffs for items returned, other than for faulty items. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. If you choose to return your items by an alternate shipping service your postage costs are non refundable.
Please allow 5 working days for your return to be processed. You will receive an email notification of the status of your refund once processed.
5. Refunding faulty or personalised items.
Items are faulty if they are received damaged. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered. If you believe your items to be faulty, please contact: email@example.com.
Please note, items that are damaged as a result of normal wear and tear are not considered to be faulty.
Victoria Beckham Eyewear is handmade in Italy and covered by a 2 year manufacturing warranty for problems that occur as a result of production. If you believe your eyewear purchase to be faulty please contact: firstname.lastname@example.org.
Unfortunately we cannot accept returns or offer refunds for personalised items.